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FAQ

Here are Frequently Asked Questions. If you do not find the answer you are looking for, contact us on 0121 753 0378 and we will answer any questions you have.

1) Can I travel by myself or must I travel in a group?

Although pilgrims may travel on their own or in a group of any size – the Hajj ministry’s requirement is that all your accommodation, transport  and visa must be arranged through an approved agent who is at least ATOL licence holder.

2) Can I combine my trip with a stopover in another country?

Yes, Saudi Arabian Airlines offer many onward destinations at a small extra charge including destinations in the Middle East, Africa, Asia and the Far East. Other carriers such as Emirates, Etihad, Turkish Airlines, Qatar Airways, Gulf Air, Egypt Air and Royal Jordanian also offer stopovers and onward trips. However you must enter Saudi Arabia within one month of the visa issue date. Please note that it is the pilgrim’s responsibility to obtain the correct entry visa (other than Saudi Visa) before handing the passports to us for Umrah visa.

3) What if I cancel after booking?

Payment is required in full prior to visa authorisation application – this is a requirement by the Ministry of Hajj. Refunds on the ground arrangements portion of the payment cannot be given. Depending on the ticket type we may be able to refund the ticket amount less a cancellation charge if allowed by the airline. If the ticket has not yet been issued then there will be no cancellation charge.

4) How do I arrange my sacrifice/Qurbani?

Pilgrims do not need to worry about the sacrifice or Qurbani as one qurbani per person is included in the package. We can also arrange for an extra sacrifice/Qurbani at extra cost; it will cost approximately £70 per extra Qurbani. You will be given the precise information in Makkah.

5) What kind of clothing should I take?

The weather is generally quite warm, so take light clothes, however in the evenings it can get cold, especially in Madinah so it would be a good idea to take a jumper.

6) What happens to our suitcases during the Hajj days?

Pilgrims of standard groups, e.g. 1,2,3 and 4 will have full access to hotels as well as to their rooms. Pilgrims suitcases will be in their rooms. Our special group suitcases /luggage will be transferred to a safe location in Makkah and pilgrims can have access to it if needed.

7) What interpretation of Islam will be adopted?

Everything will be done according to the Quran & Sunnah, inshallah.

8) Will I be able to contact my wife in Mina?

Yes, by calling your wife/sister, out of the tents. Men are not allowed to enter women’s tent.

9) How are the men & women accommodated in Mina?

Men and women stay in separate tents in Mina and Arafat. We normally open up all tents of each section so that we can perform the daily prayers in congregation. this also enables pilgrims to breathe easier.

10) What if I get ill?

Pilgrims do not need to worry too much of this side of the journey as they are eligible for FREE OF CHARGE check up and medicines. The doctors in Makkah and Medinah hospitals speak English, Arabic and Urdu and many more language. Pilgrims are given the same treatment as the local residents or citizens. Addition to this, most medicines are available over the counter. Please note that pilgrims are not entitled of free of charge treatment in private hospitals.

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